How can I cancel my subscription to CampingCard ACSI?
Cancellations can be made in writing before 7 November to:

ACSI Publishing BV
Subscriptions Department
Postbus 34
6670 AA Zetten
The Netherlands

You can also make use of the contact form on our website.

N.B. The subscription is for a minimum period of 2 years.

I want to give CampingCard ACSI as a present. Will my own name be shown on the card?
No, the person receiving the card can fill in their own name and address details on the back of the card.

How does payment for the subscription take place?
You can pay for your subscription by credit card. The amount will be debited to your card after you have received the CampingCard ACSI.
Take note: from the 2012 edition onwards it will not be possible to pay on account. If you have paid in the past year(s) on account you will need to change your method of payment.

I have ordered several products, so why can I not see this one again?
The newsletter relating to the CampingCard ACSI subscription renewal is intended only for customers with a CampingCard ACSI subscription. That’s why you can only see these details.
If you have ordered several different products you will receive them in January 2012.

Delivery of your CampingCard ACSI order

When will the CampingCard ACSI be available?
The new CampingCard ACSI is available every year from mid-December.

I am going to spend the winter in Southern Europe. Can you send me my CampingCard ACSI before December?
We cannot send the CampingCard ACSI any earlier. You can have the CampingCard ACSI delivered to your holiday address abroad from mid-December. You will have to pay the delivery charges applicable to that country. Click here for more information (links to deliveries at a holiday address).

Can I have my CampingCard ACSI delivered to my holiday address abroad?
You can have your CampingCard ACSI delivered to your holiday address abroad from mid-December if desired. You will have to pay the delivery charges applicable to that country. Click here for more information (links to deliveries at a holiday address).

Why is it that some ACSI camp sites do not give the CampingCard ACSI discount?
Every year ACSI inspects more than 8600 camp sites throughout Europe. Of these, 2301 will be participating in CampingCard ACSI in 2012. You can stay overnight at these 2301camp sites for the special CampingCard ACSI rates. Camp sites which participate in CampingCard ACSI and therefore offer a discount on presentation of your card display a sticker at the reception with a special CC logo (a blue hexagon with the letters CC in white) in addition to the ACSI logo (black with two red tents). If that logo is not displayed the camp site does not participate in CampingCard ACSI.

You will find all 2301 camp sites in a separate CampingCard ACSI guide and on the website www.campingcard.com. These 2109 CampingCard ACSI participants are indicated in our other ACSI camp site guides by the blue CC logo.

CampingCard ACSI rates and discount percentages

What other charges must I pay in addition to the CampingCard ACSI rates?
Look for "Explain rates" in the menu on www.campingcard.com. You can see here what is, and what is not included in the CampingCard ACSI rates.

Must I pay a surcharge if I travel with more than two people?

The CampingCard ACSI rate includes two adults. Where it is permitted to use the pitch for more than two people you will have to pay for the extra person at the rates valid for that camp site. Look for "Explain rates" in the menu on www.campingcard.com. You can see here what is, and what is not included in the CampingCard ACSI rates.

CampingCard ACSI acceptance period

When is low season?
Low season applies to different periods for each camp site, but we endeavour to make sure that you can at any rate stay at CampingCard ACSI camp sites for the required number of days in May, June and September Click on ‘Search by: map’ in the menu on www.campingcard.com and then click the ‘Holiday periods’ tab. Fill in the required holiday or acceptance periods and click on ‘Search’. Camp sites which are shown on the ‘Country/Region’ tab match your selected period. You may notice that many camp sites also accept CampingCard ACSI in the period October to April.

When does this camp site accept CampingCard ACSI?
You can see by all the camp sites which period that camp site accepts CampingCard ACSI on the www.campingcard.com site.

Click on ‘Search by: map’ in the menu on www.campingcard.com and then click the ‘Holiday periods’ tab. Fill in the required holiday or acceptance periods and click on ‘Search’. Camp sites which are shown on the ‘Country/Region’ tab match your selected period.

CampingCard ACSI participating camp sites

Do naturist camp sites also participate in CampingCard ACSI? Why do more naturist camp sites not participate?
Camp sites make their own decision to participate in CampingCard ACSI. We hope to receive more participating naturist camp sites each year. It is expected that the number of naturist camp sites will increase each year. You can see which camp sites participate on www.campingcard.com. Click on ‘Search camp sites by: map’ and then go to the ‘Extra’ tab. You can then click on ‘Complete’ and/or ‘Partly’ under the ‘Naturist’ heading. By clicking on ‘Search’ you will see the selection of your choice in the Country/Region tab. In the front of the CampingCard ACSI guide there is a list showing all naturist camp sites, including those with a naturist section, which participate in CampingCard ACSI.

Why do you give so many stars to a camp site? This camp site does not actually deserve it.
ACSI does not award stars to camp sites. We have taken the star rating shown for a camp site from the local authorities.

How can I find a summary of CampingCard ACSI camp sites on the ACSI Camp site DVD?
You can tick CampingCard in the Extra menu item that you will find at the top left.

Can you recommend a camp site to me? Can you tell me more about this camp site?
You can select a camp site of your choice on www.campingcard.com. If you go to ‘Search by map’ and then to ‘Facilities’ you can select which facilities are important to you. Click on ‘Search’ then go back to the ‘Country/Region’ tab. You will see that the camp sites which are still shown meet your criteria. The degree to which the camp sites found meet your criteria is shown as a percentage.

Where can I download the GPS coordinates of all the ACSI camp sites?
You can download coordinates on www.campingcard.com via 'My ACSI'. If you don’t yet have a login for 'My ACSI' you can create one. You will then be able to log in and download the coordinates.

What should I do if I have a complaint?
Look up 'Complaints' to see how to report a complaint.

Reserving camp sites CampingCard ACSI

Has my reservation been received? I used the ‘Reservation’ form on www.campingcard.com.
When you have completed the reservation request form correctly, type in the security code and click on ‘Send’. A new window will open. Only when you have confirmed this will your reservation request be forwarded to the camp site of your choice. You can check it as follows: when you receive a copy of this form at your own e-mail address the form will also have been sent to the camp site. Please remember that this is only a reservationrequesy. The camp site will process your request. If a long time passes and you have heard nothing from the camp site get in contact with the camp site yourself. You will find details of the camp sites on www.campingcard.com.

DVD

Installing the ACSI Camp site DVD Europe

Can I install the ACSI Camp site DVD Europe on an Apple computer?
No, unfortunately this is not possible. You cannot install the ACSI Camp site DVD Europe on a MAC or Apple computer. The software is only suitable for use on a Windows computer.

Installing the ACSI Camp site DVD Europe uses up more than 2GB. What can I do?
Select ‘compact installation’ during the installation period. There will then be far less data loaded onto your hard disc. If you choose this option you will need to insert the DVD when using the ACSI Camp site DVD Europe. If you install the full 2GB version you will only need the DVD for installation and not for use. You can then use the program that has been installed.

What should I do if I have problems installing the ACSI Camp site DVD Europe?
Look in frequently asked questions to see if you can find the answer to your question. For questions where you can find no answer you can make use of the contact form on the website. To provide an efficient service we will ask you to state the nature of your enquiry.

Using the ACSI Camp site DVD Europe

How can I change the language of the ACSI Camp site DVD Europe? It is now set to English.
There is a ‘User details’ icon in the top right menu. By clicking on that icon you will see a window with ‘User details’ and ‘Settings’. Select the ‘Settings’ tab. You can then select the default language of your choice.

Can I play the ACSI Camp site DVD Europe on a DVD player or a portable DVD player?
No, this is a program which must be installed on a computer.

I cannot start the ACSI Camp site DVD Europe using D:setup.exe
Look in the Control Panel to see what the drive letter for the DVD player on your computer is.

When I want to watch a video clip, the film will not start to play.
Video clips are stored in a particular coding called a Codec. This coding must be installed to play a video clip in Windows. The coding used is Intel 3.2. Solution: install the video compression that was delivered with Windows.

When starting the ACSI Camp site DVD Europe it asks for the SmartSound Quicktracks Plugin. What should I do?
Because you get this message when you start the ACSI Camp site DVD Europe, it may seem that the so-called SmartSound Quicktracks Plugin.msi is part of our product. This is not so. This plug-in is part of, or an addition to another program or another product that is installed on your computer. Various Adobe or multimedia products for example. Only the producers of these other programs of which the plug-in is a part can give you information about this message and how to ensure that you do not receive the message again. We advise you to use a search engine on internet to look for 'SmartSound Quicktracks Plugin.msi'. Or look on www.Smartsound.com/support.

N.B.	Solving this problem is not only important for the successful installation and starting up of the ACSI Camp site DVD Europe, but also for other products that you may wish to install in future.

How can I find a summary of CampingCard camp sites on the ACSI Camp site DVD?
You can tick CampingCard under the Extra menu item on the top left.

What is GPS and how does it work?
GPS is an abbreviation for Global Positioning System. In order to pinpoint exactly where you are anywhere in the world, more than 20 satellites encircle the earth. The system was originally developed for military use but is now much used by walkers and mountain climbers. And also by navigation systems in cars. Using a GPS system you receive signals from various satellites. The apparatus combines the various signals and calculates precisely where you are. The exact position is expressed in two coordinates: one with an N for northern latitude and one with an E for eastern longitude. Small tent symbols on the maps in the ACSI Camp site guides and on the ACSI Camp site DVD Europe show exactly where the entrance to the camp site is located. Our inspectors measure the exact position of the camp site using their own GPS apparatus. ASCI lists the GPS coordinates of the camp sites on www.eurocampings.net. You can download the coordinates from this site directly onto your own navigation system.

ACSI CAMP SITE GUIDES

Can I request a list of camp sites which have facilities for winter sports and/or camp sites with facilities for disabled campers?
You can download these lists. Go to www.eurocampings.netwww.eurocampings.net and click on the 'Extra information' button and then on ‘Facilities’. You can then select the 'Winter sports camp sites’ and/or ‘Disabled’.

There is a CampingCard ACSI card in the Benelux guide. Can I use this at all camp sites in Europe?
No, you can only use this pass at the camp sites in Europe that participate in CampingCard ACSI. For a complete summary of all CampingCard camp sites in Europe you can buy the CampingCard ACSI guide or look on www.campingcard.com.

What should I do if I have a complaint?
Look up 'Complaints' to see how to report a complaint.

More questions?

You will probably find the answer in the frequently asked questions and settings on our website.

ORDENING

Where will I find information about my order and payment?
In 'My ACSI'.

I ordered 2 ACSI products but only received 1 of them. What should I do?
It may be that not all articles can be delivered at the same time. In this case you will receive the products ordered in separate deliveries. You will not incur any extra delivery charges. If you have not received your second package within 7 working days, please contact us using the contact form. State your order number. We will contact you as quickly as possible.

I want to order an ACSI product but the product is sold out. What should I do?
If an ACSI product is sold out you can choose a different language version of some of the products. You can also purchase our products at the following places in the Netherlands and Belgium:

• local bookshops
• caravan dealers / outdoor sports companies
• several large department stores

If the ACSI product is not available in the bookshops, it can probably be ordered for you.

Can I also order in my own country?
ACSI works together with the following partners. You can order products from these partners and pay in your local currency. Consult the website of the particular partner for information about delivery charges and delivery times.

Partner	Products	Website	Partner delivers to:
Vicarious Books	CampingCard ACSI English DVD Europe English	www.vicariousbooks.co.uk	Great Britain
The Camping and Caravanning Club	CampingCard ACSI English DVD Europe English	www.thefriendlyclub.co.uk	Great Britain
Editions Larivière	CampingCard ACSI French DVD Europe French	www.boutique.editions-lariviere.fr	France
Camping&Caravaning Club Sweden	CampingCard ACSI Danish DVD Europe Danish	www.caravanclub.se	Sweden
Trojel Turist marketing	CampingCard ACSI Danish DVD Europe Danish	www.trojel-tm.dk	Denmark

DELIVERING YOUR ORDER

When can the new CampingCard ACSI be delivered?
CampingCard ACSI is available every year from mid-December. The guide is valid for the calendar year indicated on the guide.

PAYMENT

I placed an order and ACSI has charged a different amount. What should I do?
Submit your request using the contact form. ACSI will check your order and the direct debit. In cases of an incorrect debit you will be repaid the difference as quickly as possible.

Where will I find information about my order and payment?
In 'My ACSI'.

MY ACSI

How can I change the 'My ACSI' password?
It is not possible to change your own password. You can request your password again by using the ‘Forgot password?’ button. Your password will be sent immediately to the e-mail address known to us. he easiest way to avoid mistakes with your password is to ‘Cut and Paste’ the password that you will receive or have received.

I cannot log in to 'My ACSI'. What should I do?
Try once again. If you click on ‘Forgot password’ when logging in, the new password will be sent to your e-mail address. The easiest way to avoid mistakes with your password is to ‘Cut and Paste’ it.

CONTACT

What should I do if my question does not appear in this summary?
Contact us using the contact form. To provide an efficient service we will ask you to state the nature of your enquiry.

What should I do if I have a complaint?
Look up 'Complaints' to see how to report a complaint.